Home Owner Help Options
PRIVACY POLICY
Effective Date: 11/13/2025
Introduction
This Privacy Policy explains how Home Owner Help Options (“we,” “us,” or “our”) collects, uses, shares, and protects personal information obtained through our website, communications, and on-site services.
We are committed to maintaining your privacy and protecting your data in compliance with applicable U.S. laws, including the Wyoming Consumer Protection Act and relevant federal regulations (e.g., CAN-SPAM, CCPA if applicable).
Information We Collect
We may collect the following information:
- Personal Information
- Name, address, phone number, and email address
- Billing and payment information (credit card or bank details)
- Property address and project details
- Photos or videos of the project site (for quotes or records)
- Communications between you and Home Pro Heroes
- Non-Personal and Technical Data
- IP address, device type, browser, and operating system
- Website usage data through cookies and analytics tools
- Referring pages and session duration
How We Use Your Information
We use collected information to provide estimates, schedule services, and complete projects, process payments and issue invoices, communicate project updates and respond to inquiries, send maintenance reminders or promotional offers (if you opt-in), ensure compliance with contracts, warranties, and legal obligations, improve our website, customer experience, and operational efficiency.
Legal Basis for Processing
We process your data based on contractual necessity (to perform our services), legitimate business interests (to improve services, prevent fraud), legal obligations (tax, accounting, and regulatory compliance), and consent, when required (e.g., marketing communications).
Information Sharing and Disclosure
We do not sell or rent your personal data. We may share it with authorized subcontractors or service providers involved in your project, payment processors for secure billing, Insurance providers or regulators (as required), legal authorities when required by law or court order. All third parties are bound by confidentiality and data protection obligations.
Data Retention
We retain customer and project records for a minimum of seven (7) years, or longer if required by law or ongoing warranty coverage. Once data is no longer needed, it is securely deleted or destroyed.
Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or misuse, including encrypted storage and secure payment processing, restricted staff access based on role necessity, regular data backup and monitoring for vulnerabilities.
Despite these measures, no system is completely secure, and we cannot guarantee absolute data security.
Your Rights
You may request access to or a copy of your personal data, corrections or deletions of inaccurate information, withdraw consent for marketing communications, restriction or objection to certain processing activities.
Submit requests via the contact information below. We will respond within the legally required time frame.
Cookies and Analytics
Our website uses cookies and similar technologies to improve navigation and site performance, analyze visitor trends and engagement and/or personalize your experience. You can manage cookie preferences through your browser settings. Disabling cookies may limit site functionality.
Email Communications
We comply with the CAN-SPAM Act. You can unsubscribe from promotional emails at any time by clicking the “unsubscribe” link or contacting us directly.
Children’s Privacy
We do not knowingly collect data from individuals under 18 years old. If we discover such data has been collected, it will be deleted immediately.
International Data Transfers
Our services are primarily intended for U.S. residents. If you access our website from outside the United States, you acknowledge and consent to data transfer and processing in the U.S.
Updates to This Policy
We may revise this Privacy Policy periodically. The updated version will be posted with a new effective date. Your continued use of our Services after any updates signifies acceptance.
Contact Us
For questions about this Privacy Policy or your personal data, contact:
Home Owner Help Options
32 N Gould St Ste R
Sheridan, WY 82801 USA
Email: info@homeownerhelpoptions.com
Phone: (855) 661-7441
homeownerhelpoptions.com